Visual Crossing Support Portal

Use the Visual Crossing Support Portal to submit new support requests and manage your existing tickets. You can view ticket status, review previous conversations, and respond directly to Visual Crossing Support.

Visual Crossing Weather Support

The Visual Crossing Support Portal provides account holders with a central place to contact our support team and manage support requests. Use the portal to create a new ticket, review open and closed tickets, check the status of an existing request, and continue conversations with Visual Crossing Support.

For technical questions, include as much relevant information as possible, such as the API request, location, date range, weather elements, error message, and a description of the expected result. This helps our support team investigate issues more quickly.

For general product documentation, API examples, and integration guidance, visit the Visual Crossing Weather API documentation. If you do not yet have an account, you can create a free Visual Crossing account to get started.

Frequently Asked Questions

How do I contact Visual Crossing Support?
Use the Visual Crossing Support Portal to submit a new support request. Logged-in users can also view and respond to existing tickets.

Can I view previous support tickets?
Yes. The portal shows your existing support requests and their current status.

What information should I include in a support request?
For API issues, include the request URL or query parameters, affected location and dates, relevant weather elements, and any error message or unexpected result.