What is a record?
Weather records are the unique result rows of data in any weather data request. Forecast queries are considered a single record. Please see our full article on result records for full details.
Can I pay by invoice, wire transfer, or check?
We offer invoiced payments by wire transfer or check for annual Corporate and Enterprise plans.
If you would like to set up an invoiced subscription, please sign up for a free account and then contact our support team to request invoice-based billing. Please include the plan level you would like to subscribe to.
Before requesting an invoice, please ensure your billing information is complete. You can add your billing details on your account page, or include them in your support request. This information should include your company or billing name, billing address, and any applicable tax information (such as a VAT or tax identification number).
Our support team will then help you set up your invoiced subscription and provide the necessary payment details.
Can I add a separate billing email to my account?
Yes. Please contact us at support and include your existing account email and the billing email.
Can I add my company account details such as company name, address and tax information?
Yes. You may add company information on your account page.
I have received a message “Your account is disabled because of excessive error or overage queries.”
If you significantly exceed your usage limits or submit many error queries, our servers will automatically disable your account to prevent abuse.
You may re-enable your account on your account page. If you reenable your account on the same day your account has exceeded free limits, the account may be disabled again. In addition, if an account is disabled on multiple occasions, the system will enforce a delay before the account can be re-enabled. Please note that accounts that exceed limits on a regular basis may be permanently disabled.
To prevent your account being disabled, please consider adding a credit card or subscribing to one of our monthly or annual plans.
When will I be billed for my metered usage?
You will be billed once a month (or annually for annual plans). The billing date will match the day of the month when you signed up for the plan.
Metered usage charges may be collected before your regular billing date when your accumulated charges reach a payment threshold. This threshold may change over time based on payment history.
Can I get a copy of my invoice or receipt?
Our payment processor, Stripe, sends a receipt email after every successful payment. This email includes a link to download the PDF copy of the receipt and invoice. You may also access recent invoice and receipts on your account page.
Can I add a limit to my metered account to prevent accidental overage?
We do not currently offer a way to add a maximum threshold to a metered plan. If you require a fixed cost billing plan, please consider one of our monthly or annual plans.
Can I pay annually instead of monthly?
Yes. Visual Crossing offers annual billing options for eligible paid subscription plans. Annual subscriptions allow you to pay for a full year of service rather than making monthly payments.
For Corporate and Enterprise plans, we can also arrange payment by invoice, including wire transfer or check.
Please visit our pricing page to review the available subscription options. If you would like to arrange annual invoicing, please contact our support team.
Can I update my billing information after subscribing?
Yes. You can update your billing information, including your company name, billing address, and applicable tax information (such as a VAT or tax identification number), through your Visual Crossing account page.
Please ensure your billing details are accurate and up to date so that future invoices and receipts contain the correct information.
If you need to correct the billing information on an invoice that has already been issued, please contact our support team with the updated details and the invoice you would like corrected.
How do I cancel or change my subscription?
You can manage your Visual Crossing subscription through your account page.
From there, you can review your current subscription and available options for changing your plan or cancelling your subscription.
If you cancel your subscription, your paid plan will normally remain active until the end of the current paid billing period. After that, your account will revert to the applicable free plan limits unless you select another paid subscription.
If you need help changing your subscription, have an invoiced subscription, or have questions about billing after cancellation, please contact our support team.